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Shipping Policy for Zetu Market
At Zetu Market, we are committed to providing a smooth and reliable delivery experience for customers and sellers. This Shipping Policy explains how shipping, delivery, and order fulfillment are handled on the platform.
By using Zetu Market, you agree to the terms outlined in this policy.
1. Delivery Coverage
Zetu Market aims to support deliveries across various towns, districts, and regions depending on seller availability, logistics capacity, and delivery partner coverage.
Delivery availability may vary based on:
* Customer location
* Seller location
* Product type
* Transport accessibility
Some remote areas may require additional delivery time or charges.
2. Shipping Methods
Orders may be delivered through:
* Independent delivery partners
* Courier services
* Seller-managed delivery
* Pickup arrangements where applicable
Available shipping options may vary depending on the product or location.
3. Delivery Timeframes
Estimated delivery times depend on:
* Product availability
* Order processing time
* Customer location
* Traffic, weather, or transport conditions
* Logistics partner operations
While Zetu Market strives to ensure timely delivery, exact delivery dates cannot always be guaranteed.
Customers will be notified of major delays where possible.
4. Shipping Fees
Shipping costs may vary depending on:
* Delivery distance
* Product size or weight
* Seller policies
* Delivery method selected
Shipping fees, where applicable, will be displayed during checkout or order confirmation.
5. Order Processing
Orders are generally processed after:
* Payment confirmation
* Seller confirmation
* Verification where necessary
Processing times may vary between sellers and products.
Orders placed during weekends, holidays, or outside working hours may experience delays.
6. Customer Responsibilities
Customers are responsible for:
* Providing accurate delivery information
* Ensuring availability to receive orders
* Providing reachable contact details
Zetu Market is not responsible for failed deliveries caused by incorrect customer information.
7. Delivery Attempts
If delivery is unsuccessful:
* Additional delivery attempts may be made where possible
* Customers may be contacted for clarification
* Additional charges may apply for repeated delivery attempts
Unclaimed orders may be cancelled or returned to the seller.
8. Damaged or Missing Items
Customers should inspect orders upon delivery.
If an item arrives damaged, incomplete, or incorrect:
* The customer should report the issue promptly
* Supporting photos or evidence may be requested
* The matter will be reviewed according to the Return and Refund Policies
9. Delivery Delays
Zetu Market shall not be held responsible for delays caused by:
* Weather conditions
* Transport disruptions
* Political or security situations
* Natural disasters
* Technical or operational issues beyond reasonable control
10. International Shipping
International shipping may not be available for all products or locations unless specifically stated.
Additional customs fees, taxes, or import charges may apply depending on destination country regulations.
11. Policy Updates
Zetu Market reserves the right to modify or update this Shipping Policy at any time. Updated versions will be published on the platform.
12. Contact Support
For shipping or delivery assistance,
customers may contact Zetu Market through the official support channels available on the website.
Zetu Market — Our Market. Our People.
