Return Policy

Return Policy for Zetu Market

At Zetu Market, customer satisfaction is important to us. We aim to ensure that buyers receive products that match their expectations and descriptions. This Return Policy explains the conditions under which products may be returned.

By purchasing from Zetu Market, you agree to the terms outlined below.

1. Eligible Returns

Customers may request a return if:

* The wrong item was delivered

* The item arrives damaged or defective

* The item received is significantly different from the product description

* The product is incomplete or missing essential parts

* The item was delivered in an unusable condition

Return requests must be made within the allowed return period stated for the product or order.

2. Return Conditions

To qualify for a return:

* The item must be unused or in reasonable condition

* The product should be returned with original packaging where applicable

* Proof of purchase or order confirmation may be required

* The product must not show signs of misuse, intentional damage, or unauthorized modification

Zetu Market reserves the right to inspect returned items before approving returns or refunds.

3. Non-Returnable Items

Certain items may not qualify for return, including:

* Perishable goods

* Personalized or customized products

* Digital products or downloadable content

* Opened hygiene or personal care items

* Products damaged through customer misuse

Additional restrictions may apply depending on product type or seller conditions.

4. Return Process

To request a return:

1. Contact Zetu Market support through the official communication channels.

2. Provide your order details and reason for return.

3. Submit photos or evidence where necessary.

4. Follow the return instructions provided by our support team.

Unauthorized returns may not be accepted.

5. Return Shipping

Depending on the situation:

* Return shipping costs may be covered by the seller or Zetu Market for verified errors or defective items.

* Customers may be responsible for return shipping costs for other approved returns.

Shipping charges may not be refundable unless the return is caused by seller or platform error.

6. Inspection and Approval

Once the returned item is received:

* The item will be inspected

* The return request will be reviewed

* Customers will be notified of approval or rejection

Approved returns may qualify for:

* Replacement

* Store credit

* Refund according to the Refund Policy

7. Abuse of Return Policy

Zetu Market reserves the right to reject returns or restrict accounts involved in:

* Repeated abusive return behavior

* Fraudulent claims

* Intentional misuse of products

8. Policy Updates

Zetu Market may update this Return Policy from time to time. Updated versions will be published on the platform.

9. Contact Support

For assistance regarding returns, customers may contact Zetu Market through the official support channels provided on the website.

Zetu Market — Our Market. Our People.